Unger Enterprises, Inc. is a leading provider of innovative professional cleaning solutions. Unger is an international company and has been manufacturing professional cleaning tools for more than 40 years. Unger takes pride in developing innovative and unique tools that help professionals clean more productively, in order to present a cleaner, healthier building. Unger has offices in the United States, Germany, the United Kingdom, as well as manufacturing facilities in the United States and Germany. Unger provides innovative cleaning solutions to more than 80 countries worldwide

Customer Service Representative

Full-Time Temporary Position

The duties and responsibilities include, but are not limited to
• Deal directly with customers either by telephone or electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Perform customer verifications
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Communicate and coordinate with internal departments

The requirements for this role will include
• High School Diploma or GED
• Minimum 2 years experience
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Professional phone etiquette
• Detail orientated with proven accuracy
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Must be self-motivated and have the ability to work independently